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Assistance

CUSTOMER SERVICE:
 
  • Our Guarantee
  • Returns and Exchanges
  • Pricing
  • Shipping and Delivery
  • Taxes and Duty
  • Privacy Policy
     
Our Guarantee

All our products are produced in New Zealand and carry the 'Buy NZ Made' Logo. We offer a 100% guarantee so you can buy with confidence. If for any reason you are not happy with your purchase please let us know as soon as possible and we will do what we can to help.

Returns and Exchanges

Goods may be exchanged if returned
unused and in the original packaging within 20 days of purchase. PLEASE do not open any packaging that is non-resealable if you wish to exchange.
Goods returned to us are at your expense. If faulty we will replace or exchange them and refund the cost of return postage. Please see contact page for details of 
return
address.

Pricing

All prices are in New Zealand dollars (NZD) and include Goods and Services Tax (NZ only) and
freight. Sew Lovely reserves the right to change prices without notice. All transactions are billed in New Zealand dollars.
We accept only Visa and MasterCard
We use a secure server to safeguard your card details.


Shipping and Delivery

FREE shipping worldwide. Freight is via International Air. Please note this service 
is not tracked, however, no items have yet been lost. If your order is out of stock we will notify you as soon as possible. We try to have your order ready within three working days (unless advised with article write-up). Holiday times do affect postal deliveries so please keep this in mind -  especially at Christmas.
 

Taxes and Duty

Please note that international orders may incur a variety of local import taxes, customs, duty etc. Sew Lovely is not responsible for these payments or charges imposed once the package reaches your country. These charges are not included in your payment to Sew Lovely. If there are any queries regarding the charging of taxes, duties etc please check within your country before ordering.

Privacy Policy

Sew Lovely will not hold any of your credit card details and we will not pass on your contact details to any third party.

                                                                      

                                                                                                                                                                                 

 

 

 

 

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Email
 
CUSTOMER SERVICE
phone0800 12 5977 (New Zealand only) 
+64 3 5239577

sewlovely@farmside.co.nz