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Frequently asked Questions

What is the cost of Shipping??

We offer FREE DELIVERY on all products

 


Can you make or alter to suit?

Yes, for example we can make canvas leggings to a shorter length or child size. Feel free to ask.
 

How do I care for my product??:

Possum Fur, Merino and Possum/Merino knit, Canvas and Oilskin


Fur Care Instructions

  • Do not expose to excessive natural or artificial light as this may cause fading over time

  • Do not expose to excessive heat such as a hot iron or blow dryer as this may cause fur to shrink

  • Do not immerse in water, use bleach or put in washing machine.

To clean:- simply wring out a lukewarm wet cloth until just damp. Put a small drop of liquid detergent on area, massage in with damp cloth and gently wipe over fur. Do not apply moisture to the skin side if exposed. Rinse cloth in cold water, wring out and wipe off excess detergent. Dry naturally in the shade. Shake to ‘fluff up’ or brush.
 

  • Do not store in plastic. Choose a well-ventilated area, dry closet or wrap in cotton fabric so garment can ‘breathe’

  • Shake regularly to restore pile and prevent dust from settling.



Merino Care Instructions

  • Use an approved wool detergent

  • Turn inside out to wash and dry

  • Handwash in cold water and rinse well OR machine wash on gentle wool cycle

  • Slow spin to remove excess water

  • Do not wring out or tumble dry

  • Gently pull back into shape

  • Dry flat in open shade

  • Cool iron under cloth only if required

  • Dry cleanable

  • Handwash with care


Possum/Merino knitwear

  • Handwash with care in warm water

  • Use mild wool detergent

  • Squeeze – do not rub

  • Rinse well in warm water

  • Slow spin

  • Do not tumble dry

  • Do not bleach

  • Dry cleanable


Canvas and Oilskin

  • Do not machine Wash

  • Wet sponge any soiled areas with cold water

  • Do not use detergents or solvents

  • Do not Dry Clean

  • Drip Dry




 
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CUSTOMER SERVICE
phone0800 12 5977 (New Zealand only) 
+64 3 5239577

sewlovely@farmside.co.nz